Logistics
Overview
After an order is made, a number of processes begin. On one hand, information is sent to the bank to process the credit card. Simultaneously, our accounting department’s software is synchronized with the order automatically.
In our warehouse, we are immediately notified that a new order needs to be filled, which triggers an adapted pick-pack-ship process which efficiently pulls the products from our warehouse and puts it into your order.
Our shipping partner is digitally informed of the address and the size and weight of the box into which it will all fit, so that we can generate a mailing-sticker.
As all of this happens, our software is informing the customer and our customer service department of the status of the order so that everyone can be informed, and a tracking number is generated so that the customer can track their package to its destination.
On the other side, our software is constantly synchronizing our database with our distributors and warehouses, so that we can keep our catalog up to date. Our warehousing department uses custom-built specialized handheld computer and barcode scanner software counts inventory, track POs, and re-stock the new merchandise that arrives each day.
We’re proud of the fact that we wrote all of this software ourselves. And even though our customers don’t interact with it directly, our backend-logistics software enables us to perform our core function: get orders to people’s doors quickly and efficiently.
